At Zarjun Infallibles, your satisfaction is our top priority. We take great pride in the quality of our products and strive to ensure that every purchase meets your expectations. However, if you are not completely satisfied with your order, our return and refund policy is designed to make the process simple and transparent.

1. Eligibility for Returns
You may request a return within 7–14 days of receiving your order. To be eligible, items must be unused, unworn, and in their original packaging, with all tags and labels intact. Products that show signs of use, damage, or alteration will not be accepted for return.

2. Non-Returnable Items
Certain items are not eligible for return due to hygiene and quality control reasons. These may include personal care products, perfumes, and customized or special-order items. Please check the product description before purchasing.

3. Return Process
To initiate a return, please contact our customer service team with your order number and reason for the return. Once approved, we will provide return instructions and a shipping address. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Please ensure the product is securely packed to prevent damage during transit. We recommend using a trackable shipping method for your protection, as we are not responsible for lost return shipments.

4. Refunds
After receiving and inspecting your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7–10 business days using the same payment method used at the time of purchase. Shipping fees and handling charges are non-refundable unless the return is due to our error.

5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos or videos showing the issue. We will replace the product or issue a full refund, depending on your preference and product availability.

6. Exchanges
At this time, direct exchanges are not available. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Contact Us
For any questions or concerns regarding returns, refunds, or product quality, please reach out to our support team through our official website.